FAQ

Flight FAQ

What is the proof of confirmation of a ticket?

Once a ticket is purchased, confirmation of the booking and payment is received on the registered email ID and mobile number along with the ticket details.

How many seats can I book in a single transaction?

A maximum of 9 seats can be booked in a single transaction. If you need to book for more than 9 travelers you will have to go through the entire booking process again for the additional travelers.

Where can I find the fare rules?

The fare rules are available online while you make the booking; alternatively, you can also call our support team for the same.

What documents are termed as valid and are required for your travel?

While traveling the following documents will be required.

International Travel

Copy of the e-ticket, Passport and valid Visa in case of foreign trips.

Domestic Travel

The government-issued valid photo identification like passport, pan card or Aadhar card for Indian Nationals, Foreign nationals have to hold a valid passport.

Can I do a name change if I made a mistake while booking?

Most of the Airlines do not accept name change requests. Some of them who do, charge a penalty for the same. You can write to us on [email protected] so that we may request the Airline to make changes on your behalf.

What if I want to change my travel plan?

Rescheduling is permitted however on payment of amendment fees which differ from airline to airline. Please write to us at [email protected] with your request at least 48hrs before departure. Anything less than 48hrs (*) should be made directly with the airline.

How do I cancel my ticket?

Cancellations can be done online; however, to confirm the same, you need to write to us at [email protected] from registered email id. Below are the steps to cancel online:

  • Log in to your account.
  • Select the My trip you wish to cancel.
  • Select the passenger/s and sector/s you wish to cancel.
  • Note that we only accept online cancellation requests or those received via email from your registered email ID.

What are good to know about the rules?

Some very important information that every passenger should know is.

Any domestic schedule change should be made at least 48 hours before the departure time.

Please verify the name of the passenger thoroughly; nicknames or alias should not be used as name changes are not permitted.

For international travel, the name on the reservation should match perfectly as per the passengers passport.

What if the flight has been canceled directly by the airline? Am I eligible for a refund?

Yes, you are eligible for a refund. A full refund can be processed only post verification and approval from the concerned airline and with the applicable bank charges to the original form of payment.

Are there any service charges?

Yes, we do levy a nominal fee for cancellation and amendments. Domestic cancellation and amendments.

What is the latest time frame till which I can cancel my flight and what is the amount I am eligible for?

You need to cancel your flight not less than 48hrs before departure. Cancellation charges are applicable as per the respective airlines fare rules. In case the cancellation is within 48hrs you will have to contact the airline directly. The amount of the refund, however, depends on the fare rules, also note that in case of non-refundable fares there will not be any refund due.

When will I get my refund?

Refunds are processed within 24hrs from the receipt of the cancelation request; however, it could take a minimum of 3 business days and a maximum of 14 business days for the refund to reflect in your bank account, depending on your bank's policy.

Hotel FAQ

Can more than two adults stay in one room?

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra–guest charges and the maximum number of people allowed in the room you’ve booked.

Our children will be traveling with us – do they stay for free?

When making your booking, select the number of children traveling with you from the ‘Children’ drop–down box. If you select just 1 child, our search will give you the price of a double room with the child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.

Will my credit card be charged when I book my reservation?

This varies with the type of rate and hotel you select. Normally, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate.

How do I know if my booking was successful?

We’ll send you an email confirmation for your hotel booking.

What if I don’t get a confirmation at the time of booking?

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at [email protected] and we’ll send you your confirmation details.

Do I need to confirm my booking?

No there is no need to confirm your booking once you book your hotel with us.

What if I don’t get a confirmation at the time of booking?

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within ten minutes, let us know at [email protected] and we’ll send you your confirmation details.

I didn’t get an email confirmation. What do I do?

If you don’t receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail? from us? perish the thought). Check your spam folder, just in case, and add our email address [email protected] to your address book so that it doesn’t get filtered out next time. In the meantime, contact us at [email protected] so we can send you an email confirmation.

How long will it take for the hotel to get my booking information?

The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases, the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel’s reservation department is closed). Please note that this doesn’t apply to bookings made for the same day.

What is my hotel’s check-in time?

Typically, the hotel check-in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check-in time.

Will the hotel hold my room if I’m arriving late?

Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.

What if I’m going to arrive early?

If you know you’re going to arrive early at your hotel, contact our Customer Support Team. We’ll do our best to accommodate your request, but it’s ultimately subject to room availability when you arrive at the hotel.

What are the cancellation charges?

If I need to cancel my hotel booking, what’s the latest I can do this by . It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation in case you missed it, you can always sign in to your trip desire Account and check it out on your My orders. However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check-in.

How will I get my money back after canceling a hotel booking?

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.

How long does it take to process this refund?

We usually process the refund within 4 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We’ve noticed that it takes about 10 working days for most refunds to hit their respective accounts.

How do I modify a hotel booking?

Trip desire doesn’t support modifications to hotel bookings. You’ll have to cancel your existing booking and make a new one.

Bus FAQ

Why should I book bus tickets with Trip desire?

Trip desire is the best platform to book bus tickets that come up with the latest technological updates keeping its users in mind. Wide options for buses are available with great offers and discounts.

How to avail discount on bus booking with Trip Desire?

There are several offers and discounts are available on our website and mobile App.

What to do if I lose my ticket?

The online booking facility allows you having a copy of your bus ticket in your Order. You can obtain this again from your email I’d.

How can I cancel my bus ticket at Trip desire?

You can cancel your ticket by going to my account and then clicking on my orders. The amount of refund will be credited to the original payment method.

Is there some way of booking the bus for my return journey as well?

Well, at the moment you can book the bus only for your one-way journey. For booking a bus for your return journey please mention the destination name in “From” and city of origin in the text box on the bus booking page.

Why are some destinations not listed?

This is because our online bus travel partners do not have them listed under their services.

Cab FAQ

How can I book a cab on trip desire?

Open www.tripdesire.co Select Source and Destination City, Select Date of your planned Travel and Hit “Find cab Rates” Button On next page you will find rates of different cabs Select the one which meets your travel requirement

After selecting the cab type fill in your details and pay a full amount to confirm your booking.

Can I do the booking over the phone?

Sorry, you can’t! You can only make an online booking, which is fast, secure and gives instant confirmation on Email and SMS. However, you can call us for assistance in placing the booking online.

How can I modify my booking?

You can modify a booking by sending an email to [email protected] or calling us. You can change the pick-up date, time, location, passenger details or vehicle type. However, the confirmation of modification depends upon the availability of cabs on modified time and date.

How do I cancel my booking?

You can email us at [email protected] or call our customer care number for booking cancellation. You will need to provide you’re booking reference number and contact details for the same.

Please read our cancellation to know about cancellation rules and refund policies.

When do I get the driver details?

The cab and driver details will be sent to you 6 hours before the pick-up time.

What if the driver is unreachable?

You would receive Driver and cab details at least 6 hours before your pickup time. We recommend speaking to the driver as soon as you get his details. In case the driver is not reachable or not answering your call, please contact our customer support.

Can I do a last-minute booking and still get an assured cab?

You must make a booking for at least 2 hours before the pick-up time to get a cab. However, the actual confirmation is given based on the availability of the cab at the required location and time. Also, for better assistance on your immediate requirement, you are requested to call our customer care.

How many days in advance can I book a cab?

We understand that many travelers plan their trip way in advance and therefore we accept booking of a cab as much as 180 days in advance.